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Date

Nov 2018

In this part, let's assume we are going to open a new business!
Because more and more people look at Yelp before they decided which restaurant to eat, as the busi ness owner, you know that it is important to know what are crucial factors that lead to high stars and more (good) reviews on Yelp. The number of high stars and the number of reviews may indicate what customers care about most when they visit a restaurant.

On this page, we highlight several most important factors that affect the rating of a restaurant on Yelp and also introduce to you how we identify those factors.

Enjoy!

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Where should I start my business?

Q1: Which state should I choose?

As we have analyzed before in the dataset analysis, the business dataset is not complete. Here, we further show how unbalanced the dataset is. The following chart is the count of business grouped by states.

Let us look closer at one of the clusters. We choose a random city from the state with most records, Arizona, as our study target.

Q2: Which neighborhood should I choose?

To find the correlation between the location and ratings of a business, I mapped the average stars along with the per captita income of that zip code.

If we change the filter of AVG. stars from less to more slowly, we can clearly see that lower average stars mostly come from low-income neighborhood.
However, there is still possibility that only some bad blocks, rather than the whole ZIP code district are bad.
To verify whether this bad trending affect the whole ZIP code region, I made a more fine-grained analysis. Instead of using the ZIP code from the dataset, I rounded the longitude and latitude to 2 decimal digits.
In this setting, all square basically represent 1.11km * 1.11km.

From this perspective of the data, we can see that the bad ratings are scattered almost evenly in a low income neighborhood, instead of a specific extremely bad region that dragged the large area down.

Q3: Should I start business in a busy area?

To further decide whether we start our business in the busy neighborhood, we defined how many business appear in the rounded GPS location. We plotted the chart above. From that, we can see no obvious trending.
Therefore, the conclusion is that locating at a busy or not busy area does not matter.

Tags of Restaurants on Yelp

Unlike what we thought before, it is actually not easy to find the restaurant that you like by categories on Yelp. Because the hierarchy of categories on Yelp are extremely messy, for example "Chinese, restaurant"/"restaurant, Chinese"/"Chinese, Food" are considered different categories. Even worse, As shown in the treemaps below, an extremely large number of categories appears only once, and even the largest categories has only a few hundred samples, which is obviously no meaningful result can be derived from. (That could also be that reason why you always cannot find your favourite food using Yelp's category search : p)

categories of samples in Yelp datasets


To make the category data useful for our analysis, we breaks the original hierarchy of the category labels into unordered tags For example, "Mexican, Southern America Fusion, Restaurant" are broken into tags "Mexicon", "Sourthern America Fusion", and "Restaurant", which helps identify the characteristic of these restaurants."

Word Cloud of Tags in Yelp dataset
Word Cloud

Train rate prediction models with tags

Then we train a rate prediction models with tags we acquired from previous steps.

predictive model

Here we use gradient boosting regression Trees model, and we pick this model for two reason:

First, it is simple but robust, as our purpose here is to find important tags for high rate restaurant rather than to actually build up an accurate rate prediction model, it is good to keep simple.

Second, it is understandable, unlike other complicated model such as neural network, GBRT is tree based regression model, which is intutive and easy for analysis


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Validation loss of the data
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From the validation loss we can see that the model did learn something from tags, which is good enough for us to tell the difference of the importance of these tags.

This is a figure showing the importance of different tags to the stars (rate) of restaurants on Yelp

Notice that this figure only shows the importance of a tag to the star of a restaurant, but not correlation, for example, tag fast food has very significant importance, it means knowing fast food is important for predicting the star but it does not necessarily means that fast food has strong linear-relationship with the star. And generaly speaking it is hard to tell the relationship as tags may not be independent to each other. However, by calculating the average star of restaurant with/without the tag, we can have a intutive guess about how tags affect the star of restaurants.

This is the figure showing an intuitive relationship between tags and stars of restaurants


To draw a conclusion, if you are going to make your restaurant highly-rated on Yelp, the top 5 tags you should avoid will be fast food, chicken wings, drugstore, burgers, gas stations. And the top 5 tags you should have will be meat shop, food trucks, vegan, farmers market, breweries. The result shows that tags that related to unhealthy life will leads to bad rate, and tags that related to organic, homemade, healthy life will give people positive impression and lead to good rate. Single Project